CAN'T FIND YOUR DEBIT CARD?

Not a problem at your credit union.

Instantly lock your card from your mobile phone with Lock’N’Block®. Rest easy knowing any transactions will be blocked until you unlock it.

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WHAT IS LOCK'N'BLOCK?

Lock’N’Block is a remote card lock service that allows you to block transactions on your credit union debit card by using the mobile banking app or online banking.

 

Lock‘N’Block makes it easier and faster for you to manage your debit cards, as you will no longer have to call your branch to lock your credit union debit card. This is particularly handy if you can't find it or suspect it to be stolen.

 

When the card is “Locked”, all transactions are automatically declined, making any attempts to use the card either online, by phone, at ATMs or in stores virtually impossible.

Turn on to block all activity on your debit card.

Turn on to block only ATM transactions on your debit card.

OR

You can select any combination of the following to personalize your debit card activity.

 

Turn on to block only the store purchases and refunds on your debit card.

 

Turn on to block only the activity attempted internationally on your debit card.

 

How does Lock’N’Block work?

Lock’N’Block is integrated into MemberDirect and our mobile banking app. To Lock  (or unlock) your debit card, all you have to do is :

  1. Log in to your account
  2. Click the Lock’N’Block icon
  3. Select your card
  4. Toggle to either ‘lock’ or ‘unlock’

What if I don’t use the mobile banking app or MemberDirect?

Lock’N‘Block is only accessible through MemberDirect and the mobile banking app.

 If you have not already signed up for online banking, please sign up to take advantage of this feature.

Can I manage debit cards that I hold with other financial institutions in Lock’N’Block?

No, you can only manage your credit union debit cards.

Can I manage my CU Mastercard’s and/or Global Payment Mastercard’s in Lock’N’Block?

No, this feature is designed to manage your credit union debit cards only.

 

 

If my card is lost or stolen, and I haven’t used Lock’N’Block, am I still covered for fraud losses?

Yes, all Interac debit cards are covered by Interac’s Zero Liability policy.

Is there a fee for using the service?

Not a one, Lock’N’Block is a free service offered as part of our mobile banking app and MemberDirect. Lock and unlock your debit card as often as you like.

 

LOCK’N’BLOCK is a trademark of Everlink Payment Services Inc.

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